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How Well Do You Know the Six Customer Experience Performance Domains?

CX Journey

Volunteering for event planning committees, mentoring fellow members, or participating in the community forum are only a few examples of how members can drive member engagement and overall association success. The value that the CXPA offers resides in both education and networking. We try to practice what we preach, so to speak.

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Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

In our case, creating value for our customers meant sharing best practices for managing their COVID-19 response. Our product education manager Phil Byrne – you might recognize him from our product onboarding ??– Rethink your product and marketing plans. We believe it’s the right thing to do.

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