article thumbnail

Join Jim at the CXPA’s Insight Exchange

Heart of the Customer

Along with the incomparable Nancy Porte, I’ll be co-hosting the event. Plans are coming along – you can see the agenda here. Are you going to the CXPA’s Insight Exchange? I’ll also be leading a Show and Tell table with journey mapping best practices on Wednesday. Look for me at the “We’ve Arrived” welcome mixer. […].

article thumbnail

Occupancy Rate vs Utilization Rate: What’s the Difference?

Fonolo

Social event-planning. Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Some tasks to keep in mind are: Training sessions. Coaching one-on-ones. Team meetings. Interviews. Unplanned breaks and trips to the washroom.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Occupancy Rate vs Utilization Rate: What’s the Difference?

Fonolo

Social event-planning. Utilization Rate will help you determine the total time your agents are logged in, assisting customers, and available to assist customers but doing other things. Some tasks to keep in mind are: Training sessions. Coaching one-on-ones. Team meetings. Interviews. Unplanned breaks and trips to the washroom.

article thumbnail

4 Customer Experience Tactics you can use on Clubhouse.

Steven Van Belleghem

If you have a Clubhouse event planned, make sure to invite some of your customers onto the stage with you. In this blog I wanted to share some easy-to-implement tactics on how you can use Clubhouse for your customer experience strategy. Invite your customers on stage.

article thumbnail

SugarCRM’s 2021 Year in Review

SugarCRM

Working with our partners, we helped companies ditch their high-maintenance CRMs across technology , homeware , industrial services , construction , financial services , event planning , and many other industries, and see real results when they let the SugarCRM platform do the work. Closing Thoughts.

article thumbnail

Occupancy Rate: The Complete Guide

Fonolo

Common Pitfalls When Calculating Occupancy Rate One danger was already covered: looking at occupancy as a guideline for staffing without also considering service level.

article thumbnail

5 Tips for Organizing and Implementing Post-Event Emails

SugarCRM

There is a ton of value in hosting events – they promote our company, products, and services, attendees get the first-hand experience with experts in our field, and if implemented correctly, events produce a major return on your investment. Whether five or 500 people attended, your post-event emails must be consistent each time.