ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

ClearAction

FEBRUARY 27, 2017

Emphasis on a survey index score focuses execs’ attention on what the customer is doing for the company rather than what the company is doing for the customer. This reflects the unfortunate current reality, but it does not guide managers to set themselves up for success. 4 root causes: You get what you measure.

VOC 71

VOC CXM Customer Experience Maturity Model Start-ups 71

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Customer Experience Metrics.

Customer Experience 92

Customer Experience Net Promoter Score NPS Close the Loop 92

ClearAction

FEBRUARY 27, 2017

Emphasis on a survey index score focuses execs’ attention on what the customer is doing for the company rather than what the company is doing for the customer. This reflects the unfortunate current reality, but it does not guide managers to set themselves up for success. 4 root causes: You get what you measure.

VOC 54

VOC CXM Customer Experience Maturity Model Start-ups 54

PeopleMetrics

APRIL 28, 2015

One way to jump start your growth efforts is to conduct a Wows and Woes customer survey. This strategic survey assessment captures the voice of the customer and provides answers to four questions that are fundamental to your future: 1. Who are our customers?

Customer Experience 79

Customer Experience Non-Profits Voice of the Customer Innovation 79

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Long-term actions are based on the analytics results of customer feedback.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? One in four B2B firms integrates customer feedback sources; 29% more are just starting this. Lack of budget.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Three words: voice of customer. Read the full answers of the experts below. How to overcome those challenges?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Comm100

DECEMBER 1, 2017

In order to improve the customer experience, companies must first deeply understand their customer base. A substantial 65% of businesses prioritize investing in solutions that measure customer satisfaction and loyalty as part of achieving the number three contact center priority: increasing voice of the customer strategy.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

ClearAction

JANUARY 20, 2020

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. Here are 20 wishes for superior customer experience management in the 2020s: 1) Redefine Customer Experience.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

ClearAction

JANUARY 20, 2020

2020s Customer Value: 20 Wishes Lynn Hunsaker. 2020s customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. Here are 20 wishes for superior customer experience management in the 2020s: 1) Redefine Customer Experience.

CXM 90

CXM Non-Profits Close the Loop CX 90

ClearAction

AUGUST 2, 2016

Customer experience transformation is the top priority of business-to-business (B2B) companies that track customer survey data. That’s according to a series of global B2B customer experience studies that I led. Often it’s because of the way we start our customer experience management efforts.

VOC 54

VOC B2B Customer Experience Close the Loop 54

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

FEBRUARY 26, 2019

We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. It doesn’t always have to be a direct selling model for customers. So that’s been really cool and fun. there are all kinds of ways you can pivot analytics and research.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37