SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. simplifying the incorporation of feedback into existing workflows.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

SEPTEMBER 30, 2022

The global financial outlook has become a source of stress for many consumers, especially the most recent post-pandemic projections. Not only this, but only 7% of CEOs expect financial conditions to improve significantly, which only adds to the relatively bleed outlook. Contact our team and find out how Lumoa can help.

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Zendesk

JANUARY 23, 2024

Businesses can use effective scheduling processes to provide agents with a predictable outlook of their schedule that’s mindful of hours, days off, and general work-life balance. Too many agents on shift can result in an unnecessary hit to your labor budget, while too few can cause a dip in the customer experience.

Outlook 52

Outlook Construction Social Media AI 52

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Comm100

APRIL 26, 2020

The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0. Omni-channel unstructured customer feedback makes things even more challenging. It is baffling how often this happens.

CX 52

CX Unstructured Data CXM Real Estate 52