Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

Bill Quiseng

MAY 31, 2023

Surely, George Washington. For starters, let me give you these simple definitions: Customer service is what you do for your customers. Customer experience or CX is how your customers feel about what you do. Customer experience or CX is how your customers feel about what you do.

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Fonolo

JANUARY 22, 2020

Next Generation Customer Experience, Indian Wells. Modern CX, Las Vegas. Adobe Experience Summit, Las Vegas. CX Talks, Dallas. Customer Experience Strategies Summit, Toronto. C3: Clarabridge Customer Connections, San Diego. Customer Contact East, Ft. Elevate CX, Denver.

Customer Service 129

Customer Service Contact Center CX Education 129

Beyond Philosophy

OCTOBER 18, 2019

I live in Sarasota, FL, and I had a meeting with a client up in Washington, D.C. Now my automatic purchases here are the result of many years of trust and consistently excellent experiences with Apple and Delta. The post 2 Systems That Are Essential For Successful CX appeared first on Customer Experience Consulting.

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CX Education Customer Experience Customer Experience Management 90

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Taylor Reach Group

AUGUST 29, 2017

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Enriching CX through continuous Improvement and Engaging Technology. Drive Marketing Returns in 2018 with Customer Insights – September 14.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48