CX Accelerator
FEBRUARY 2, 2020
If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?
CX Accelerator
FEBRUARY 2, 2020
If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
SEPTEMBER 16, 2022
Leaders claiming to be “customer focused” without ever telling customer stories or observing them themselves. When working to raise the power of the voice of the customer in an organization, you can typically judge the value placed on the voice by the actions of the teams. Be smart, not a know-it-all.
ClearAction
MAY 29, 2016
While great customer service is expected by customers, their primary expectation of value is to have no need to contact the Service organization. Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole.
PeopleMetrics
DECEMBER 12, 2017
“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.
Confirmit
APRIL 15, 2019
In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. Phil has worked in customer experience measurement for twenty years. Voice of the Customer Webinars. Some which give you a great foundation to build on.
ClearAction
NOVEMBER 5, 2017
Customer Experience Vision Silos Dictate Value Lynn Hunsaker. Does your vision for customer experience match your customers’ vision? If yes, then you’re on your way to customer-centricity, and the growth touted by customer experience management. Customer Experience Vision Dictates Value.
Expert insights. Personalized for you.
320 
Let's personalize your content