Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. QUI TAKEAWAY: Customer service is what you do for your customers.

CX 97

CX CXM Customer Journey Map Sports 97

Experience Investigators

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Zendesk

AUGUST 22, 2023

Teamworks now serves college and professional sports teams around the world,and is used to assist with recruiting, nutrition tracking, and more. Success requires constant attention and innovation. A great product and great customer experience management is what keeps customers coming back.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology. CX is a tough business.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. VoC flows into additional data and insights to become customer intelligence. customers, channel partners, alliances).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Sprinklr

OCTOBER 20, 2021

Your social suites strategy can easily become disconnected by data silos and point solutions, with different teams engaging with customers in different ways. Share insights internally and externally to fuel collaboration and innovation across your enterprise. Fewer silos and dead ends. More collaboration and communication.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Qualtrics

APRIL 14, 2021

Our ability to focus on and resolve the right issues quickly has helped us increase our NPS and improve ease of doing business with us – and as a result, drive more business value.” Beth Ard, Vice President of Customer Experience at Lumen. The company’s 100 brands support structures ranging from schools to sports arenas.

B2B 26

B2B Close the Loop CX B2C 26