Customer Experience Customer Feedback Customer Service Mystery Shopping 
InteractionMetrics
DECEMBER 8, 2023
Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Why Is It Important? Then, add those priorities into your analysis.
MattsenKumar
FEBRUARY 3, 2023
As customer experience (CX) and customer loyalty become increasingly important for businesses, especially contact centers, it is essential to implement quality monitoring strategies to ensure that customer expectations are met. This not only helps to improve CX but can also help to increase customer loyalty.
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InteractionMetrics
MAY 15, 2019
Measuring the customer experience is crucial, but visualizing that measurement with interactive data is equally important. Without productive next steps there is no customer experience improvement, much less customer experience transformation.
InteractionMetrics
MAY 15, 2019
Measuring the customer experience is crucial, but visualizing that measurement with interactive data is equally important. Without productive next steps there is no customer experience improvement, much less customer experience transformation. Flat charts and static reporting leave you stuck in the 1990’s.
InteractionMetrics
MAY 28, 2019
Qualtrics, the dominant survey software platform defines Customer Listening as, “a term that describes your customer’s feedback about their experiences”. That definition (while prevalent among customer feedback discourse) omits the crux of what Customer Listening is. Now, on to the 5 standards….
InteractionMetrics
JULY 22, 2019
Modern companies should streamline their customer feedback and link customer information to their surveys. But if there is a reason to keep their surveys clear of operations data for benchmarking reasons, they would be well served to incorporate other customer experience resources.
InteractionMetrics
JULY 22, 2019
Modern companies should streamline their customer feedback and link customer information to their surveys. But if there is a reason to keep their surveys clear of operations data for benchmarking reasons, they would be well served to incorporate other customer experience resources.
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