InteractionMetrics
DECEMBER 8, 2023
Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Why Is It Important? Then, add those priorities into your analysis.
MattsenKumar
FEBRUARY 3, 2023
By regularly assessing customer service standards, contact centers can identify areas for improvement and take steps to ensure customer service is up to the required standard. This not only helps to improve CX but can also help to increase customer loyalty.
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InteractionMetrics
MAY 15, 2019
Without productive next steps there is no customer experience improvement, much less customer experience transformation. So, whether you use customer surveys, mystery shopping, or customer service evaluations to measure the customer experience, interactive data are what you need.
InteractionMetrics
MAY 15, 2019
Without productive next steps there is no customer experience improvement, much less customer experience transformation. So, whether you use customer surveys, mystery shopping, or customer service evaluations to measure the customer experience, interactive data are what you need.
InteractionMetrics
MAY 28, 2019
Qualtrics, the dominant survey software platform defines Customer Listening as, “a term that describes your customer’s feedback about their experiences”. That definition (while prevalent among customer feedback discourse) omits the crux of what Customer Listening is. Customer Listening: A Better Definition.
InteractionMetrics
JULY 22, 2019
Modern companies should streamline their customer feedback and link customer information to their surveys. A recent study of patient complaints, 96% are related to customer service, while only 4% are about the quality of clinical care or misdiagnoses.
InteractionMetrics
JULY 22, 2019
Modern companies should streamline their customer feedback and link customer information to their surveys. A recent study of patient complaints, 96% are related to customer service, while only 4% are about the quality of clinical care or misdiagnoses.
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