Customer Bliss

JULY 12, 2016

In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. ” The Importance Of Real-Time Feedback. About Dave Mingle.

Customer Experience 0

Customer Experience Retail Customer Journey Map Social Media 0

InteractionMetrics

DECEMBER 13, 2023

Always use a postscript under the signature – it’s a classic direct marketing method proven to boost response rates. Underscore the survey’s anonymity, objectivity, or the fact that it’s administered by a third party in the email signature.

Direct Marketing 52

Direct Marketing Customer Feedback Customer Experience 52

Zendesk

FEBRUARY 14, 2022

In a business world where customer expectations are perpetually evolving, the customer experience plays an outsize role in whether a company succeeds or fails. This goes far beyond customer service, though that certainly plays a part in the customer experience. What is a customer experience transformation?

Customer Experience 52

Customer Experience Engineering Customer Feedback Customer Satisfaction 52

InteractionMetrics

NOVEMBER 3, 2023

For instance, read about my recent experience with Lowes. This is from a company that probably has a huge customer experience plan, team, and initiatives in place. With one question, the Net Promoter Score made customer satisfaction surveying easier than ever. Surveys don’t just measure the customer experience.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Customer Feedback Customer Survey 52