Zendesk

OCTOBER 20, 2023

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Net Promoter Score 52

Net Promoter Score Customer Journey Map Touchpoint Sales 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Totango

DECEMBER 16, 2020

Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization. Reducing customer churn by detecting risk . Read on to learn how these important new trends in customer success can help you retain more customers.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Totango

FEBRUARY 10, 2021

In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Set success goals for each stage of your customer journey map. Segment your customer database for personalized communications.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Aquire

JANUARY 20, 2022

The best customer service strategies start with understanding what customers want, need, and expect from your business and then ensure all service and support initiatives, as well as the interactions themselves, align with that. The benefits of adopting a customer service management strategy. Consistent customer experiences.

Customer Service 52

Customer Service Customer Journey Map Social Media Net Promoter Score 52

Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. If you’re a startup, you’re probably wondering when—and how—to formalize your customer success team.

Net Promoter Score 97

Net Promoter Score Customer Journey Map Start-ups Customer Acquisition 97

Aquire

JULY 20, 2021

The right customer engagement strategies can have a massive effect on your business outcomes. They will result in a better customer experience, higher retention, and will eventually help you attract more customers. You can gather data and analyze them from different sources — CSAT surveys or NPS, for example.

Retail 98

Retail Start-ups Omnichannel Customer Journey Map 98

Intercom, Inc.

APRIL 28, 2022

It doesn’t take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. That’s how we think about it.

CRM 118

CRM Start-ups Sales Customer Journey Map 118

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Confirmit

MAY 29, 2018

Voice of the Customer programs aim to gather and analyze customer insights, and enable you to take action in order to improve customer experience (CX) and deliver positive business outcomes to your organization. Why Does Voice of the Customer Matter? How Do You Build a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Totango

AUGUST 14, 2020

These stages are seldom linear in their progression, but customers generally experience the following stages: Onboarding : In this critical phase of first impressions, the goal is to accelerate the experience of value by helping the customer rapidly integrate your product into their daily workflows.

Start-ups 76

Start-ups Customer Feedback NPS Customer Satisfaction 76

SixteenVentures

DECEMBER 31, 2019

The Definition of Customer Success. Customer Success Management Defined. Customer Success-driven Growth Defined. How to Develop a Customer Success Strategy. What Customer Success is NOT. True Customer Relationship Management. Evolving Customer Success Catalyst. Customer Success as a Purpose.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

SugarCRM

JANUARY 21, 2020

We launched several new products, announced exciting acquisitions and introduced the world to a whole new suite of solutions to help companies succeed at marketing, selling and customer service. In July, we began to make some announcements that would fundamentally change the way businesses approach the customer experience.

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26