SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Beyond Philosophy

MARCH 5, 2015

Southwest Airlines is a great Customer-centric airline with excellent employee engagement. What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. Should 4% of Customers Dictate Strategy?

Net Promoter Score 132

Net Promoter Score Transportation CEM Customer Retention 132

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 At the same time, the surge in cancellations and travel restrictions caused by the pandemic created a dramatic influx in demand for airline customer service. Redefining the airline customer experience.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Fonolo

AUGUST 27, 2020

You might say it’s to close sales or solve customer issues, depending on the function of your team. Both are true, but every contact center agent in the world must adhere to creating an exceptional customer experience. Empathy is a huge part of a winning customer experience. “Oh, that’s not a big deal.”

Contact Center 135

Contact Center Transportation Construction Customer Loyalty 135

SurveySensum

NOVEMBER 15, 2023

Apple: Customer Survey Success Google: Beta Testing Excellence Facebook: Harnessing In-App Feedback Salesforce: Customer Advisory Boards Microsoft: Employee-Driven Insights Uber: Real-Time Feedback Mechanism YouTube: Like and Dislike Buttons Reddit: Upvote and Downvote System Google: Feedback Form 1. times more engaged.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Beyond Philosophy

NOVEMBER 3, 2014

Both of these challenges present obstacles to reliable delivery windows, not to mention food storage for transportation, i.e., the ice cream melts by the time it gets to the consumer’s house. As we have said in other posts, changing customer’s behavior can be difficult (Link once published). However, the hold up could be the consumer.

E-commerce 88

E-commerce Retail Transportation Customer Retention 88

Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads.

Transportation 52

Transportation CX Omnichannel Social Media 52