Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. This customer-centric approach provides exceptional customer support, whether in-store or by messaging, phone, or email.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Customer Bliss

AUGUST 3, 2018

In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades. 7 Customer Experience Insights You Can Apply to Your Organization. Social media has ushered in urgency.

CX 48

CX Social Media NPS Customer Loyalty 48

Shep Hyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. 8 Big Pain Points in the Online Shopping Experience by Frank Kouretas and Jean-Walter Guillery. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience.

Customer Service 12

Customer Service Net Promoter Score Government NPS 12

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

Zendesk

DECEMBER 2, 2020

Companies use our software to increase customer happiness, grow sales, and scale on demand. I’m based in Brooklyn, New York! Prior to starting Chatdesk with Aneto, I was a Manager at McKinsey & Company, where I led projects around call center operations and customer experience design across Retail and Financial Services.

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Lumoa

JUNE 22, 2021

About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. And besides all this, you’re also a customer experience manager at ICE.

CX 83

CX Start-ups Customer Experience NPS 83

Qualtrics

MAY 29, 2019

As the customer experience (CX) profession has matured over the last decade, more and more experts have come to the fore to offer their opinions, advice, and anecdotes to serve as a guide for others. It is often said that the customer is always right. Want even more inspiration to add to your customer experience reads?

Customer Experience 8

Customer Experience Entertainment CX NPS 8