Zendesk

MAY 12, 2021

Businesses work hard to attract customers, and keeping them around takes just as much effort. According to the Zendesk Customer Experience Trends Report , half of customers say they would switch to a competitor after just one negative experience—that number grows to more than 80 percent after multiple bad experiences.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Totango

OCTOBER 8, 2020

Customer retention is the continuation of a valued service. Like the binge-worthy series that demands one more late-night episode after another, when things are going well in business no one wants to interrupt the experience. Listen to Your Voice of Customer Programs. Learn from Customers.

Customer Retention 63

Customer Retention Scorecard B2B VOC 63

Totango

JULY 22, 2022

This SuccessBLOC is designed to drive customer engagement through automated retention and expansion activities to scale your growth. It allows you to scale your engagement model across thousands of customers without scaling your team, so you remain top-of-mind with your clients. . Overall NPS score. Average license utilization.

Scorecard 103

Scorecard NPS Customer Retention Start-ups 103

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Customer health scoring .

Customer Retention 87

Customer Retention Customer Journey Map Net Promoter Score Scorecard 87

Totango

JULY 15, 2022

Increasing your executives’ visibility by providing regular reports to share the status of customer risks across the entire organization. The Customer Experience Canvas . These simple steps help to prevent unnecessary churn and keep your customers engaged with your brand. . Customer Scorecard.

Scorecard 87

Scorecard Start-ups Customer Relationship Customer Experience 87

SurveySensum

JANUARY 9, 2024

In this digital age of customer shopping behavior, customer experience is not JUST a desirable outcome – it’s CRITICAL to your business’s success. More than 90% of customers are likely to make repeat purchases from companies that provide excellent customer service. CSAT score.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Totango

DECEMBER 16, 2020

Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization. Reducing customer churn by detecting risk . Read on to learn how these important new trends in customer success can help you retain more customers.

Artificial Intelligence 72

Artificial Intelligence Customer Journey Map Net Promoter Score AI 72