Customer Bliss

AUGUST 29, 2017

A very intriguing dimension of a company we all know so well, and you’ll be intrigued to hear how customer experience is a key part of how they help companies grow. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. About Rhonda.

Net Promoter Score 71

Net Promoter Score Customer Experience B2B Social Media 71

Beyond Philosophy

MAY 31, 2016

Whenever this is surfaced, it’s useful to ask some relevant questions with regard to ultimate enterprise value, particularly the employee experience vis-à-vis the customer experience. What takes precedence, employees or customers? Which came first, cowboys or saloons? Chickens or eggs?

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111

CommBox

OCTOBER 29, 2021

“We’re proud to work with our customers as we continue on our mission to help companies move to digital and automated customer communication at scale,” said Eli Israelov and Yaniv Hakim, Founders and Co-Chief Executive Officers of CommBox. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London.

Omnichannel 52

Omnichannel Legal Social Media AI 52