Heart of the Customer
FEBRUARY 3, 2020
Less improbable was the Kansas City Chiefs come from behind win in Super Bowl LIV. The improbable happened. I got great service from CenturyLink. It was the third time is as many games they came from behind to win. On any given weekend during football season, any NFL team can rise up and beat all odds to get a win.
Customer Bliss
AUGUST 29, 2017
A very intriguing dimension of a company we all know so well, and you’ll be intrigued to hear how customer experience is a key part of how they help companies grow. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. About Rhonda.
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CommBox
OCTOBER 29, 2021
Founded in 2013, CommBox revolutionizes customer communication with its AI-powered omnichannel solution. Using the CommBox platform, companies and enterprises can provide a unified customer experience at the highest level while managing all customer interaction across all channels (website chatbots, messaging, emails, social media, etc.)
Beyond Philosophy
MARCH 2, 2016
New York and California residents talk the most; Oklahoma and Kansas residents talk the least. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least.
Beyond Philosophy
MAY 31, 2016
Whenever this is surfaced, it’s useful to ask some relevant questions with regard to ultimate enterprise value, particularly the employee experience vis-à-vis the customer experience. What takes precedence, employees or customers? Which came first, cowboys or saloons? Chickens or eggs?
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