Kansas - Tech Customer Success

We need to move leadership from the job of one to the job of the many – Interview with Julia Fabris McBride of the Kansas Leadership Center

Adrian Swinscoe

FEBRUARY 21, 2023

Today’s interview is with Julia Fabris McBride, Chief Leadership Development Officer at the Kansas Leadership Center and co-author of a new book called When Everyone Leads: […] The post We need to move leadership from the job of one to the job of the many – Interview with Julia Fabris McBride of the Kansas Leadership Center first appeared on Adrian (..)

Lessons from the NFL: Avoid an Identity Crisis

Customer Think

JULY 5, 2024

Mike Jones, writing for “The Athletic” outlines the way the Kansas City Chiefs were able to dismantle the Baltimore Ravens on the way to the Super Bowl. The Ravens, prior to this game, notes Jones, had been a very balanced team. They were “constructed” with a “strong run game that ensures balance” and keeps their […]

Construction

Construction Gaming Technology Technology

I got great service from CenturyLink – eventually!

Heart of the Customer

FEBRUARY 3, 2020

Less improbable was the Kansas City Chiefs come from behind win in Super Bowl LIV. The improbable happened. I got great service from CenturyLink. It was the third time is as many games they came from behind to win. On any given weekend during football season, any NFL team can rise up and beat all odds to get a win.

Gaming

Gaming Customer Experience

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What is an MGA in Insurance?

Lightico

MARCH 23, 2022

Check with your local state insurance department to find out which type of license is required to practice as an MGA.

Retail

Retail Innovation Sales Customer Service

Why Qualtrics – Lanessa Aurand – Software Sales Development Representative Intern – Provo, UT

Qualtrics

AUGUST 13, 2019

Originally from Kansas, born and raised. Lanessa is completing her final year at Kansas State University and started her career here at Qualtrics! No two AEs direct meetings the same way and I love to be able to see their reasoning behind each approach. So you moved to Utah, for this – can you tell us your story of moving here?

Sales

Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

MARCH 2, 2016

New York and California residents talk the most; Oklahoma and Kansas residents talk the least. The average U.S. consumer speaks between 110 and 150 words , faster than in the past. Slowest talkers tend to be from the South, and the fastest from the Pacific Northwest.

Customer Experience

Customer Experience Customer Experience Management CX Technology

How Can Your Company and Customers Profit Most from Higher Employee Commitment?

Beyond Philosophy

MAY 31, 2016

Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Gremler of Bowling Green State University and Kevin P.

Customer Loyalty

Customer Loyalty Customer Experience Sales Technology

How Hallmark Business Connections “does” Customer Experience, With Rhonda Basler – CB66

Customer Bliss

AUGUST 29, 2017

To help you better understand how they work: “Learn The Business First” This was a piece of advice she got from a mentor after coming to Hallmark, following several high-level, data-driven roles at other companies (predominantly in the Kansas City area). She used 1-on-1 relationship-building to learn the business.

Net Promoter Score

Net Promoter Score Customer Experience B2B Social Media

Irma and Harvey, Test Disaster Preparedness, Recovery and Business Continuity

Taylor Reach Group

SEPTEMBER 15, 2017

In the 1950’s, the US Navy moved its entire fleet of planes from Pensacola, Florida, to Olathe, Kansas, the night before a predicted hurricane in Pensacola. The next day was beautiful in Pensacola…and a tornado hit Olathe and destroyed the fleet. Disasters come in all shapes and sizes, and they are, by definition, unpredictable.

Contact Center

Contact Center Customer Relationship Management CRM Customer Relationship

Keep companies competitive with a data-driven sales approach

Zendesk

JANUARY 3, 2022

Standard Beverage is now the leading distributor of wine, spirits, and beer in Kansas, but that wasn’t always the case. Let’s look at a real-life example of the data-driven approach in action. Sales analytics use cases. Most of their 70+ years in business were as a distributor to local liquor stores. They thrived in that market.

Sales

Sales CRM B2B Finance

New year, new integrations

Zendesk

JANUARY 31, 2022

Kansas provides the option to use image or video background for the hero unit. Miami offers flexibility to use image or video background for the hero unit. It features category navigation on the header to allow intuitive access to sections and articles from every page in the Help Center.

Contact Center

Contact Center Compliance Gaming CRM

CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG

CommBox

OCTOBER 29, 2021

Founded in 2014, PSG operates out of offices in Boston, Kansas City and London. Having backed more than 85 companies and facilitated over 325 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology and a firm commitment to collaborating with management teams.

Omnichannel

Omnichannel Legal Social Media AI

Emergence Capital’s Doug Landis on telling stories that sell

Intercom, Inc.

JULY 5, 2018

How do I take Aaron’s message and actually tell that to a customer that doesn’t really get it because they’re in Kansas? The idea is to take those ideas and turn them into something a bit more tangible. Doug: That’s the reality.

Sales

Sales Start-ups Gambling B2B

Emergence Capital’s Doug Landis on telling stories that sell

Intercom, Inc.

JULY 5, 2018

How do I take Aaron’s message and actually tell that to a customer that doesn’t really get it because they’re in Kansas? The idea is to take those ideas and turn them into something a bit more tangible. Doug: That’s the reality.

Sales

Sales Start-ups Gambling B2B

Tech Customer Success

We need to move leadership from the job of one to the job of the many – Interview with Julia Fabris McBride of the Kansas Leadership Center

Lessons from the NFL: Avoid an Identity Crisis

Webinars

Trending Sources

I got great service from CenturyLink – eventually!

Webinars

What is an MGA in Insurance?

Why Qualtrics – Lanessa Aurand – Software Sales Development Representative Intern – Provo, UT

Surprising Find: Which US States Are The Most Gabby?

How Can Your Company and Customers Profit Most from Higher Employee Commitment?

How Hallmark Business Connections “does” Customer Experience, With Rhonda Basler – CB66

Irma and Harvey, Test Disaster Preparedness, Recovery and Business Continuity

Keep companies competitive with a data-driven sales approach

New year, new integrations

CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG

Emergence Capital’s Doug Landis on telling stories that sell

Emergence Capital’s Doug Landis on telling stories that sell

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