CommBox

OCTOBER 29, 2021

Our technology seeks to alleviate pressure on customer service teams by providing an all-in-one customer communication platform that includes a wide variety of channels, including WhatsApp. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London. To learn more about PSG, visit www.psgequity.com.

Omnichannel 52

Omnichannel Legal Social Media AI 52

Beyond Philosophy

MARCH 2, 2016

Their technology examined conversation and silence, ringtones and hold times. New York and California residents talk the most; Oklahoma and Kansas residents talk the least. New research reveals other important factors affect people’s emotional perception of your experience as well: where they live.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Customer Bliss

AUGUST 29, 2017

An avid business trend watcher, her customer experience expertise comes from combining more than 20 years of experience in both Fortune 500s and startups with her strategic insights and knowledge of analytics and technology. Her goal was to build enabling technology. She used 1-on-1 relationship-building to learn the business.

Net Promoter Score 71

Net Promoter Score Customer Experience B2B Social Media 71

Beyond Philosophy

MAY 31, 2016

Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. Gremler of Bowling Green State University and Kevin P.

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111

Zendesk

JANUARY 3, 2022

As a refresher, sales analytics refers to any technology or process used to gather and analyze sales data. If using AI technology isn’t an option for your company quite yet, you can still take advantage of data-driven lead generation through simple customer questions. Purpose of sales analysis. Sales analytics use cases.

Sales 52

Sales CRM B2B Finance 52

Intercom, Inc.

JULY 5, 2018

After Oracle, I left and I started my own technology company, and it was eye opening to really understand what it takes to actually build a company. How do I take Aaron’s message and actually tell that to a customer that doesn’t really get it because they’re in Kansas? Doug: That’s the reality.

Sales 171

Sales Start-ups Gambling B2B 171

Intercom, Inc.

JULY 5, 2018

After Oracle, I left and I started my own technology company, and it was eye opening to really understand what it takes to actually build a company. How do I take Aaron’s message and actually tell that to a customer that doesn’t really get it because they’re in Kansas? Doug: That’s the reality.

Sales 163

Sales Start-ups Gambling B2B 163