Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Execs In The Know

MARCH 9, 2023

We’re back from an exciting, action-packed three days at Customer Response Summit (CRS) in Austin, TX, where we were Creating Moments That Matter with the Execs In The Know community. You have to find a way to make experiences across disparate brands consistent, which isn’t easy,” said Archambault.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . The Employee Experience Directly Impacts Customer Experience.

Hospitality 64

Hospitality Hospitality CX Customer Experience 64

Customer Bliss

MARCH 9, 2018

Doctors, nurses, C-Suite leaders, and front-line staffers should always be thinking about how they can improve the patient and caregiver experience. When someone has a good experience at a hospital or with a doctor, it can be life changing. Understand the “Why” Behind Customer Growth, Retention, and Loss.

Healthcare 47

Healthcare Hospitality Hospitality Customer Experience 47

Qualtrics

JUNE 20, 2019

So how does the Post Office deliver high-quality and consistent customer experience across such a varied set of branches? The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

DECEMBER 6, 2016

As the Group Vice President, Chief Customer Officer at Florida Blue, Camille has accountability for facilitating the delivery of an optimum customer experience and is responsible for one third of the Florida Blue employee population. Year 3: Advance, Implement, And Transform. One example: the on-boarding experience.

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48