article thumbnail

11 Books Frontline Customer Success Managers Should Read Right Now

ClientSuccess

From : Sam Feil , Customer Success Manager. Location : American Fork, Utah. 2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. From : Vic Kasoff , Director of Customer Experience. From : Matt Evans , Director of Customer Success. Location : Provo, Utah.

article thumbnail

From Disney to doctors: The uncommon path of a patient experience leader

Qualtrics

To get an insider’s perspective on why there is a need for an industry-wide shift in thinking about the patient experience – and more importantly, how to encourage that shift – we interviewed Kevan Mabbutt, Senior Vice President and Chief Consumer Officer at Intermountain Healthcare in Utah. Fueled by wanderlust and curiosity.

article thumbnail

Delivering impactful virtual events in the ‘new normal’

Qualtrics

In this series we'll discuss all things digital, digital marketing, digital analytics, digital strategy, and digital customer experience. I joined through a company called Omniture, which is a web analytics company that was based out of Orem, Utah at the time. We're calling the digital playbook. They still right.