Futurelab

MARCH 20, 2022

Does this sound like your company’s leadership: When it comes to developing your product roadmap and prioritizing customer feedback, you’ve got a CEO who knows exactly what to build but with no consideration for customers and what problems they need to solve. Without asking: How will this impact the customer?

Customer-Centric Organization 130

Customer-Centric Organization Customer Feedback Gaming Customer Experience 130

Experience Investigators

SEPTEMBER 5, 2023

It’s easy to create goals in customer experience that are either: Based on metrics that the customer feedback team held responsible can’t influence, like NPS Or big ideas that aren’t real goals, like “make every customer delighted every time” Every other team has real goals. Customer experience deserves them, too.

Customer Journey Map 98

Customer Journey Map Customer-Centric Organization Start-ups Customer Feedback 98

SurveySensum

MAY 2, 2024

Lines snaked around stores, social media exploded, and Ben & Jerry’s proved that customer voices weren’t just heard. This is the power of effective customer feedback. So, calculate and analyze your NPS score and boost your customer loyalty with SurveySensum! They were transformed into a delicious reality.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Aquire

NOVEMBER 17, 2021

Provide superior customer service 6. Be a customer-centric organization 9. Survey customers properly. Create a customer loyalty program. Loyal customers should be rewarded appropriately for being long-term advocates of your brand. Provide superior customer service. Survey customers properly.

Social Media 97

Social Media Customer-Centric Organization E-commerce Customer Loyalty 97

Zendesk

DECEMBER 1, 2020

Digital transformation and customer experience. Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Technology. Main areas of digital transformation.

AI 98

AI Technology Technology Artificial Intelligence 98

SurveySensum

APRIL 7, 2023

By continuously tracking and monitoring important metrics such as NPS scores, customer feedback, and behavior, businesses can gain insights into what customers like and dislike about their products or services. Overall, using customer data to drive business decisions is a crucial element of building a customer-centric culture.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52

Lumoa

JANUARY 23, 2018

Text analytics helps in understanding the feedback. What is text analytics, or text mining, and why is it so relevant in the context of customer feedback analytics? Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. Learn More.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121