Logicalware

MARCH 1, 2023

Here are some tips to help you deliver a cohesive Phygital Customer Experience: Understand your customers: Develop a deep understanding of your customer’s needs, preferences, and behaviours. This includes tools such as Digital Engagement.

Customer Experience 52

Customer Experience Customer Service Touchpoint Sentiment Analysis 52

Zendesk

NOVEMBER 16, 2021

With a shared client history easily accessible in their CRM, customer service can note that this customer needed a refund, but is a qualified lead for a different product. Feeding customer feedback to sales is revolutionary in how sales approaches leads and what pain points they target.

Sales 98

Sales Customer Service Non-Profits Start-ups 98

Shep Hyken

NOVEMBER 28, 2022

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Manufacturing Social Media 11

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132