Customer Feedback E-commerce NPS Social Media 
Fonolo
NOVEMBER 2, 2021
A few KPIs should be monitored on a regular basis to keep tabs on how your contact center is performing from a customer service standpoint. A high Net Promoter Score (NPS). Impressive Customer Experience Survey results. Give your website “FAQ” section a refresh to empower customers to self-problem solve.
SurveySensum
AUGUST 14, 2023
Customers have different preferences when it comes to contacting a business or providing feedback. Offering multiple channels to customers for contacting your business, such as social media, email, chat, in-person support, and call centers. But when to use NPS and CSAT surveys?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
NOVEMBER 3, 2023
You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! And yes, an efficient customer feedback platform tool is the key to it.
Intercom
NOVEMBER 30, 2021
Then, armed with eye-opening customer insights, you’ll know the exact questions to address in your proactive messages and the precise words to use (yes – your customers’ words). NPS, CSAT, and CES surveys: InMoment. For example, when customers close a conversation or use a specific feature, you can check in to see how they feel.
Intercom
APRIL 26, 2022
Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss). Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Maintain an omnichannel customer experience.
SurveySensum
JULY 13, 2023
They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.
SurveySensum
JULY 13, 2023
They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.
Expert insights. Personalized for you.
95 
Let's personalize your content