Shep Hyken

JUNE 28, 2022

Convenient Customer Feedback In Realtime. How to Use Customer Feedback to Improve Performance. Shep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in high-end hospitality and entertainment. Top Takeaways: There is a slow death of customer service.

Social Media 57

Social Media Entertainment Customer Feedback Sports 57

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

JANUARY 11, 2024

I’d been working in journalism and as a writer in Europe, and I came back to the US knowing that I probably couldn’t survive in New York City as a journalist. At a certain point, I was called on to assist customers, and I just started to like it. So, I had to make a career pivot. Niamh: Absolutely.

Customer Service 86

Customer Service CX AI Start-ups 86

Qualtrics

OCTOBER 10, 2019

Today’s consumers are interacting with brands across retail, travel, hospitality and other sectors in a continuous, non-time bound way, making multiple connections across web, mobile, live chat, store visits, third-party reviews and social content within a single purchase journey. So too does allocation of resources. Book a demo.

Retail 34

Retail Touchpoint Hospitality Hospitality 34

Qualtrics

JUNE 30, 2020

Becca in New York, right? So as we saw things getting tighter and tighter, of course New York was particularly, you know, hit by this. Steve Gustavson (15:03): I mean generally I know summit sessions are, are, are measured in some way, shape or form based on customer feedback. We're going to care about it.

Start-ups 26

Start-ups Innovation Government Technology 26