Intercom, Inc.
AUGUST 20, 2020
Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.
Shep Hyken
JULY 12, 2022
He shares what organizations can learn about customer service from the hospitality industry and how to equip employees to meet and exceed customer expectations. Technology has allowed customers to take control of their experience. If done right, technology can help provide the great experience they expect from your brand.
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Shep Hyken
AUGUST 2, 2021
Forbes) Customer experience encompasses far more than your products, customer service, technologies, processes, and culture. Hospitality Net) Developing relationships is the heart of hospitality and technology will never replace the fundamentals, however, the COVID-19 pandemic has brought forward the need for contactless technologies.
Zendesk
MARCH 15, 2021
While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At
Shep Hyken
JUNE 28, 2022
He has a firmly entrenched background in high-end hospitality and entertainment. Technology, like Realtime Feedback, can help you work with your customers to create the best experience for them. New York Times ?bestselling Convenient Customer Feedback In Realtime. How to Use Customer Feedback to Improve Performance.
Lightico
MARCH 30, 2022
Whether a process takes place within a clinic or hospital setting, or a virtual setting, one thing is for sure: traditional paperwork and wet signatures prolong time to completing a healthcare task. The problem is that these technologies aren’t synced together, or fail to communicate with the backend operations. They’re Costly.
Beyond Philosophy
OCTOBER 25, 2019
I find Airbnb fascinating because it is an organization that is disrupting the hospitality industry. New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D., The Airbnb story starts, as many things do, with technology. They wanted to use their mobile technology to explore the world around them.
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