Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. I am not a millionaire.

Social Media 167

Social Media Customer Service Education Retail 167

Shep Hyken

NOVEMBER 11, 2022

QR codes simplify the process of reaching out to customer service without having them figure out a way on their own to reach out to you. You can easily use QR codes to drive customers to customer assistance sections on your website, social media channels, and other platforms. . QR codes for customer feedback .

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

Zendesk

MAY 17, 2022

According to our CX Trends Report, 73 percent of business leaders say there’s a direct link between customer service and financial performance. If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. How to calculate customer satisfaction score.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Fonolo

NOVEMBER 27, 2018

Increased Customer Satisfaction. The Ritz-Carlton is a prime example of a company that puts their money where their mouth is when it comes empowering their customer service employees. This hospitality company gives each employee up to $2000 (per guest!) We’ll talk about: Impact of Messages on Customer Service.

Customer Service 119

Customer Service Contact Center Engineering Hospitality 119

Customer Bliss

JUNE 6, 2018

Then, he spent time gathering customer feedback from call centers, social media, etc. He also gathered information from the Hertz hub, an online community to tap into a group of loyal customers to get immediate feedback.

VOC 88

VOC CX NPS Hospitality 88

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. To give you a gist, a good CSAT score indicates a high level of customer satisfaction. Ask SPECIFIC QUESTIONS to obtain actionable feedback to identify areas for improvement more effectively.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Fonolo

NOVEMBER 27, 2018

Increased Customer Satisfaction. The Ritz-Carlton is a prime example of a company that puts their money where their mouth is when it comes empowering their customer service employees. This hospitality company gives each employee up to $2000 (per guest!) We’ll talk about: Impact of Messages on Customer Service.

Customer Service 57

Customer Service Contact Center Engineering Hospitality 57