Fonolo
DECEMBER 15, 2022
Your call center platform will give you plenty of quantitative data, such as abandonment rates and service levels, which you can compare against your qualitative data, which includes customer feedback and surveys. We hear a lot about reducing friction for customers in this industry. Invest in the Right Contact Center Software.
Kerry Bodine
MAY 11, 2020
You can also compare operational, financial, and customer-feedback data from before the pandemic and with those that you’re collecting now — and look for directional changes. How have our customers’ needs and expectations changed? How have our competitors’ experiences changed? Just don’t rely solely on this research method.
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InteractionMetrics
SEPTEMBER 17, 2019
They would put a kibosh on leading questions and never bug customers with irrelevant or rote inquiries. Toward this end, I have compiled some of the checks we use to vet the customer feedback programs that we manage for our clients. Toward the best customer surveys! Let’s get started! Bad Data from the Start. Garbage in.
InteractionMetrics
SEPTEMBER 17, 2019
They would put a kibosh on leading questions and never bug customers with irrelevant or rote inquiries. Toward this end, I have compiled some of the checks we use to vet the customer feedback programs that we manage for our clients. Toward the best customer surveys! Let’s get started! Bad Data from the Start. Garbage in.
PeopleMetrics
JULY 23, 2018
The best VoC programs are squarely focused on integrating all types of customer feedback related to the customer experience. The result is that VoC becomes the single source of truth for all experiential customer feedback. Verified & Observed Feedback. Verified Feedback. It is an absolute must.
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