Customer Feedback and Structured Data

How to Create a Voice of Customer Template for Your Business

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without it, you’ll never know what a customer wants or expects.

VOC

VOC Unstructured Data Customer Feedback Net Promoter Score

A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. Welcome to the ‘digital-everything’ era.

Sentiment Analysis

Sentiment Analysis Text Analytics Machine Learning ML

Five Keys To Driving Voice of the Customer Success

CX Accelerator

FEBRUARY 12, 2018

To be able to know and understand what customers want, companies must listen to their customers. That’s why companies are implementing some type of voice of the customer (VoC) program. Also, try using less traditional methods, such as a customer advocacy program or customer advisory board, for example, to elicit feedback.

Voice of the Customer

Voice of the Customer VOC Close the Loop Unstructured Data

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

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6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It lets you know why your customers may leave you.

Unstructured Data

Unstructured Data Contact Center Text Analytics Customer Retention

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

PeopleMetrics

JULY 31, 2018

No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. Structured Feedback. Unstructured Feedback. There are two options to handle unstructured feedback: humans or machines.

Text Analytics

Text Analytics VOC Unstructured Data CEM

What is customer experience optimization? (+3 actionable tips)

Zendesk

FEBRUARY 10, 2022

Given the important role CX plays in boosting customer retention and loyalty, it’s critical for companies to make it a priority. Consistently reevaluate customer feedback and analyze real-time data to identify areas of improvement. Set up tools for collecting customer data. Not sure where to start?

Customer Experience

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score

The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Net Promoter Score

Net Promoter Score Customer Experience NPS Start-ups

Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

What is text analytics, or text mining, and why is it so relevant in the context of customer feedback analytics? Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. upselling to the most loyal customers) 5) Process changes (e.g.

Text Analytics

Text Analytics Sentiment Analysis NPS Net Promoter Score

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

MARCH 3, 2022

You may find it easy to collect data manually from a hundred customers. But what about collecting data from the customer feedback is in thousands? Managing that data can be a real hassle. There is no point in capturing customer feedback if you are not going to take any action on it. .

Voice of the Customer

Voice of the Customer Sentiment Analysis VOC Close the Loop

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score

Net Promoter Score Customer Experience B2C Social Media

Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Start-ups

Start-ups Machine Learning Engineering Customer Satisfaction

Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

SEPTEMBER 29, 2020

Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information. BUSINESS ANALYTICS.

Contact Center

Contact Center Artificial Intelligence CRM Net Promoter Score

6 Ways to Improve Omnichannel Customer Experience

Lumoa

JUNE 26, 2023

You can also leverage customer feedback using an Omnichannel Survey App to manage the overall experience of your customers. But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis.

Omnichannel

Omnichannel Net Promoter Score Customer Experience Social Media

Tech Customer Success

How to Create a Voice of Customer Template for Your Business

A Guide to Choosing the Right Text Analysis Software for Your Business

Webinars

Trending Sources

Five Keys To Driving Voice of the Customer Success

Webinars

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

What is customer experience optimization? (+3 actionable tips)

The Ultimate Guide: How to Build a Customer Experience Department

Everything You Need to Know about Text Analytics

11 best Voice of the Customer tools to listen to your customers effectively

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Catch up with New at Intercom, our fall product launch event

Customer Experience Strategy: An A to Z Glossary

A to Z Guide to Customer Experience Definitions and Terms

The Contact Center Stack – Here’s what you need to build a modern contact center

6 Ways to Improve Omnichannel Customer Experience

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