Doing CX Right
OCTOBER 20, 2020
My point is that getting feedback in the right way and at the right time is essential for business success.?? . While valuable, it must not be your only method of getting customer feedback. Step 2: Turn Voice of Customer Data Into Actionable Insights. . 3: Close The Loop With Customers . Website contact forms?.
Confirmit
DECEMBER 20, 2018
Customer feedback has long been used by organisations as a way of surfacing insights to help them refine and improve their support, services and products. Whether by way of surveys, focus groups, social media or a combination thereof, customer feedback has long provided a rich vein of information to mine.
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Confirmit
JULY 26, 2017
As part of this program, the company selected Confirmit to provide a platform to gain deeper insights into the customer’s view of their experiences, and to underpin the firm’s strategy to deliver a differentiated and orchestrated customer experience across all customer interaction journeys and channels, both offline and online.
Confirmit
JULY 26, 2017
As part of this program, the company selected Confirmit to provide a platform to gain deeper insights into the customer’s view of their experiences, and to underpin the firm’s strategy to deliver a differentiated and orchestrated customer experience across all customer interaction journeys and channels, both offline and online.
PeopleMetrics
NOVEMBER 17, 2014
That’s where Voice of the Customer (VOC) and Voice of the Employee (VOE) programs can help you in the coaching opportunity of a performance review. If you’re thinking about using VOC and VOE to supercharge your performance reviews, these Do’s and Don’ts should help. Do – Source both VOC and VOE programs. Stay up to date!
Confirmit
FEBRUARY 12, 2020
You might have seen the news by now (I admit we’ve been shouting about it quite a bit), Confirmit has been named a Leader in the just-launched report ; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. For obvious reasons, we’re very pleased about it – high fives all round, etc.
ClearAction
APRIL 3, 2015
What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. If employee engagement is high and customer satisfaction is low, then you know you’ve got troubles. Your best ideas for employee engagement + training originate with customer feedback. Tell stories.
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