Win the Customer

DECEMBER 11, 2023

Monitoring sentiment across these channels provides invaluable insights into customer perceptions and sentiments. Customer Journey Mapping and Touchpoint Analysis Understanding the customer journey is vital.

Sentiment Analysis 69

Sentiment Analysis Net Promoter Score Predictive Analytics Customer Experience 69

Shep Hyken

OCTOBER 6, 2022

With these questions and thoughts in the back of my mind, I decided to turn to our data of research with many organizations and calculate the value of customer emotional attachment compared to the typical customer journey map touchpoints.

Predictive Analytics 65

Predictive Analytics Customer Journey Map Touchpoint Customer Relationship 65

Lumoa

APRIL 28, 2024

Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

APRIL 16, 2019

Enterprises are leveraging interaction analytics to replace outdated methods (surveying, focus groups, etc.) of capturing feedback from customers. Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

JULY 23, 2023

Reference, loyalty and experiential marketing managers have programs underway to collect case studies and references, drive repeat purchases, and engage customers in advocating your brand. They may have customer stories useful for customer journey maps.

Government 62

Government B2B CXM Customer Experience 62

Zendesk

SEPTEMBER 5, 2023

Map out the customer journey A customer journey map is a blueprint of the steps a customer takes when interacting with your company. It should include each touchpoint and provide context into what the customer is experiencing.

Contact Center 52

Contact Center Omnichannel Social Media AI 52