SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

1 to 1

JUNE 13, 2013

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Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

Lumoa

APRIL 24, 2018

NPS can provide clarity on the status of CX efforts, but the voice of the customer lights the way to improved customer journeys." Chip Bell Customer Loyalty Keynote Speaker, Trainer, Author. It think NPS has done a great job of elevating the topic of customer loyalty to C-suite conversations.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

1 to 1

MAY 7, 2013

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Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

MAY 3, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

1 to 1

MAY 5, 2013

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Entertainment 42

Entertainment Sports Social Media CRM 42