Shep Hyken

NOVEMBER 30, 2021

practice, and the author of five books including his latest, Winning on Purpose: The Unbeatable Strategy of Loving Customers. They discuss how companies can use Net Promoter Score to enrich lives and drive sustainable growth. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Net Promoter Score 65

Net Promoter Score NPS Customer Loyalty Customer Service 65

Shep Hyken

SEPTEMBER 6, 2022

Creating a Frictionless Customer Experience. How to Engage the “Whole of Business” to Solve Customer Issues. It means that everything is going so well that customers don’t need to contact the companies they are doing business with. Recognize these comments as opportunities to improve and meet your customer’s expectations.

Net Promoter Score 57

Net Promoter Score Customer Loyalty Customer Service AI 57

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. Phygital has many benefits for a business, such as: Boosting Net Promoter Scores® (NPS) : Customers feel more satisfied due to the hyper-personalized experience.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty. One thing was clear.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

PeopleMetrics

MARCH 13, 2015

According to an article in the New York Times this week, Slack is "one of the fastest-growing business applications in history." Communication is core to customer centricity. In customer-centric companies, the focus tends to be on the front-stage teams, those that interact directly with the customer.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Zendesk

DECEMBER 2, 2020

Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. Companies use our software to increase customer happiness, grow sales, and scale on demand. I’m based in Brooklyn, New York!

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76