Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty. One thing was clear.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Like myself, Rob has seen the evolution of customer experience grow from the initial perception of customer service to a more holistic view of customer experience, inclusive of employee experience. Understand How to Develop Customer Loyalty.

CX 48

CX Social Media NPS Customer Loyalty 48

Zendesk

DECEMBER 2, 2020

Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. Companies use our software to increase customer happiness, grow sales, and scale on demand. I’m based in Brooklyn, New York!

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

MAY 29, 2019

So let’s get crackin’ and look at our list of the 4 best reads to help you stay at the top of your game: 1) “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman and Rick DeLisi. It is often said that the customer is always right.

Customer Experience 8

Customer Experience Entertainment CX NPS 8

Shep Hyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. My Comment: Today’s customers want an easy and convenient experience. So imagine if you had both!)

Customer Service 12

Customer Service Net Promoter Score Government NPS 12

Lumoa

JUNE 22, 2021

So obviously, a lot of people will probably recognize themselves as the person in the corner of the organization, maybe responsible for the NPS measurements, trying to have everyone else be customer-centric. And then, together with a core team and the customer, we call it the customer experience stream.

CX 83

CX Start-ups Customer Experience NPS 83