DMG Consulting

AUGUST 31, 2021

Contact Center Technology Paves the Way for Enterprise-Wide CX Improvement. The pressure is on for enterprises to improve their customer experience (CX). What’s ironic is at the same time executives are recognizing that they have a service issue, many are claiming to receive higher and higher Net Promoter Scores.

Contact Center 59

Contact Center Technology Technology Net Promoter Score 59

SugarCRM

DECEMBER 2, 2021

Create a Customer Communication Engine. Market in Response to the Full Customer Journey, not Just the Lead Acquisition Stage . Marketing is not just about gaining new customers; it is also about expanding the relationship with existing customers and providing helpful information to your customer base.

Sales 55

Sales Net Promoter Score Close the Loop CRM 55

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). In 2002, Fred Reichheld, inventor of Net Promoter Score® [1] , wrote in the Harvard Business Review, “ Avoid the Four Perils of CRM.”

CRM 78

CRM Net Promoter Score Customer Satisfaction CX 78

Intercom, Inc.

APRIL 28, 2022

I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities you’ve had to work with incredible brands, leaders, and technologies. I started as an engineer – at that point, I was fascinated by technology. That’s what I took away from my engineering career.

CRM 118

CRM Start-ups Sales Customer Journey Map 118

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Jeremiah for insights into market research and technology. ( @jowyang ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Zendesk

MAY 19, 2022

Net Promoter Score® (NPS). NPS is a metric used to assess customer loyalty. It’s measured via a survey that asks customers how likely they are to recommend the business or product to someone they know. Customer relationship management (CRM) systems. Gatekeeper.

Sales 98

Sales Non-Profits B2C CRM 98

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. Examples include: Search engine queries and ads.

Net Promoter Score 109

Net Promoter Score Social Media Customer Journey Map Customer Relationship 109