CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. can be quickly assessed by your Customer Relationship Management (CRM) system.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

SurveySensum

DECEMBER 1, 2021

A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Zendesk

OCTOBER 5, 2022

Meet your customers where they are, and be open to shifting tactics based on customer needs. Customers expect your software to be convenient and easy to use, and there’s no reason that your customer service should be any different. Customers’ needs and preferences are continuously changing. Learn more.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

ECXO

JULY 26, 2023

Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. SAS also offers a predictive analytics solution.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98