Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SugarCRM

NOVEMBER 24, 2020

User experience (UX) is everything in e-commerce. They’re busy, they can be demanding, and they’ll bounce right out of your e-commerce site if they don’t like what they see. Two CRMs, SugarCRM and Salesforce, are both well known in the e-commerce world. What Is CRM Software? “Data!

E-commerce 49

E-commerce Social Media CRM Outlook 49

Zendesk

JANUARY 17, 2024

Companies use this philosophy to foster loyalty and retention at all touchpoints, whether that’s a call to customer service , an ad on social media, or an email campaign. Recently, however, organizations have realized an excellent customer experience isn’t enough.

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Zendesk

FEBRUARY 7, 2024

One thing’s for sure: Win-back campaigns are a proven strategy to reactivate a customer relationship. While businesses should prioritize customer retention to catch disengaged customers before they churn, successful win-back campaigns can be an essential safety net to recapture some lost revenue.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Intercom, Inc.

JULY 16, 2022

A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data. . Customer data platforms are important because first-party data is important, and that’s precisely what this technology collects. .

E-commerce 118

E-commerce Social Media Compliance Construction 118

Hodusoft

MARCH 3, 2022

Today, all small businesses need a robust internet connection and a call center softwar e package to have their own call center up and running. . Investing in a call center software solution enables a small business to thrive by building lasting relationships with customers, and developing a competitive edge.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Neosperience

JULY 25, 2023

Now back to the world of commerce: thanks to the setback to traditional shopping experiences caused by the pandemic, over the last few years Italian companies have dedicated more and more resources to building a multi-channel sales strategy. Multichannel is not enough!

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52