Beyond Philosophy

NOVEMBER 25, 2021

For example, in my global Customer Experience consultancy, we did some work with a health care equipment supplier. They sold complicated systems to hospitals. They segmented their customers into three groups: Decision makers, project managers, and users. Project Managers cared about software compatibility and networking.

Hospitality 78

Hospitality Hospitality CRM Legal 78

ProProfs

JANUARY 30, 2023

For example: High-risk area – Hospital setting: Infection prevention and mortality rate are directly related. That’s why formal assessments, along with job aids, (like the hand washing posters in bathrooms) and manager observations, should be used in combination to frequently re-visit compliance with infection prevention measures.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

Hodusoft

JANUARY 18, 2023

Call recording: It provides you with a rich resource of customer interactions that may come in handy in training new customer service executives as well as serve as evidence in case any legal complication arises. The platform aims to reduce customer wait times and offer personalized, secure interactions. FluentStream.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52