Intercom

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. ” Stay ahead of the customer engagement curve in 2022: Get the full report.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Although customer service might not be their primary job function, every employee needs the right tools to enhance customer relationships with the brand.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

CommBox

MARCH 13, 2022

Manage Exceptional Customer Relationships through One Smart Platform . Answer customers from both desktop and mobile apps. CommBox’s AI allows you to build smart chatbots for various use cases (customer service, sales, etc.), Both iOS and Android mobile apps). .

Sales 52

Sales Omnichannel CRM AI 52

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. What does load us up for the win though, is choosing empowering technology and making it fit beautifully. Yup, the answer is technology. But it’s not. Will your CRM be customizable?

CRM 43

CRM Social Media Sales Government 43

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. He is a Trainer, Bestselling Author, and a Keynote Speaker.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

NOVEMBER 28, 2022

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11