Hodusoft

JANUARY 24, 2024

Also Read: In-Depth Guide: Inbound Call Center Software Personalization in Outbound Banking Calls While outbound calls typically encounter obstacles like resistance and customer intrusion, personalization can turn these exchanges into worthwhile interactions.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

ClearAction

OCTOBER 16, 2019

Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. Outside-in refers to the importance of customers’ inputs as a guiding light for an organization’s inner workings. 1st Key to Retention-Rich Marketing: Context.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. I will say though, on the voice of the customer and the customer research side, there’s not a business unit in Dun & Bradstreet that we don’t work with.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37