Fonolo

JANUARY 4, 2022

Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. As little as a 5% lift in customer retention can produce 25% more profits. 64% of people find customer experience more important than price when making a purchase. 5 Popular Customer Service Benchmarks.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Totango

AUGUST 21, 2020

Why Invest in Customer Success? Investing in customer success means investing not just in your customer’s success, but in that of your enterprise. Investing in customer success can: Increase customer retention rates and keep customers engaged. ” Scaling Customer Success.

NPS 78

NPS Sports Customer Retention Sales 78

Zendesk

MAY 17, 2022

This not only helps you discover exactly what your customers are seeking from your product or service, but it also provides insights into the challenges or bottlenecks they face along their journey. Improve customer retention and loyalty. When and how to use customer satisfaction score surveys. Hospitals: 69.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

CX Journey

JUNE 19, 2015

It's like a customer journey map that's been brought to life; the room is used to help executives and employees step through the journey, and to educate, brainstorm, and redesign the experience. Create the journey maps first and then build the customer room; then print your maps and hang them on the walls of the room.

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71

Fonolo

APRIL 4, 2023

Source: Bain&Co Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. Source: Microsoft As little as a 5% lift in customer retention can produce 25% more profits. For example, only 13% of education institutions are using A.I. compared to other sectors.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

MAY 10, 2018

You just finished the Retention Series, and you’ve also got the Growth Series. What educational void is the team trying to fill with these programs? We really have come to relate on that, and we talk often about how the current form of executive education is kind of broken. We try not do the “quick tips and tricks” thing.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224