Beyond Philosophy

AUGUST 15, 2019

Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. Some examples are Net Promoter Score ® (NPS) or Customer Satisfaction surveys.

Net Promoter Score 125

Net Promoter Score VOC CX NPS 125

Zendesk

NOVEMBER 29, 2022

Approve/Reject and Export processes give your finance team the control to see the refund requests that agents make. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes. Increase customer satisfaction and make support ticket resolution faster and cheaper.

Finance 98

Finance AI VOC Construction 98

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

APRIL 2, 2023

Both are based on the concept of continual improvement by learning from past successes and failures to identify and implement changes to increase customer satisfaction by delivering value and meeting or exceeding expectations.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

ECXO

APRIL 2, 2023

Both are based on the concept of continual improvement by learning from past successes and failures to identify and implement changes to increase customer satisfaction by delivering value and meeting or exceeding expectations.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

SurveySensum

MAY 25, 2022

It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. People use it to understand the pulse of the customers whenever they want to test an idea or concept before launching. . Customer satisfaction. Conclusion.

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

PeopleMetrics

DECEMBER 12, 2017

Best when accessed by all employees at a company (not just one team or department), t he ultimate objective of a CEM system is to cultivate and improve customer satisfaction and loyalty by connecting your organization to the real-time Voice of The Customer (VoC). Talk to David.

CEM 84

CEM CRM Customer Relationship Management VOC 84