Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. This means not just listening but also interpreting and acting on what customers are communicating. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

JANUARY 15, 2024

Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads. Many companies are already leveraging AI-powered tools like AI SMS to reach more customers and provide support.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This is where customers can switch to a new channel without needing to repeat themselves to a new agent.

Customer Experience 83

Customer Experience ML Social Media CX 83

CommBox

NOVEMBER 22, 2022

This gives brands the ability to serve and assist as many customers as possible across a variety of messaging channels and automate repetitive tasks. Reduce Costs per Resolutions – Resolving customer resolutions is one of the most important key objectives for any business, both in terms of financial impact and customer satisfaction.

CX 98

CX E-commerce Net Promoter Score NPS 98

Intercom, Inc.

MAY 22, 2019

To understand the voice of the customer , companies need to measure three critical points in the user experience: onboarding effort, support satisfaction and an overall net promotion score that measures relationship health. That’s what I mean by customer-led. I started prototyping this for him.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). You can use customer similarity modeling to identify similar customers.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). You can use customer similarity modeling to identify similar customers.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40