Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. Large volumes of qualitative data turn into actionable insights. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This is where customers can switch to a new channel without needing to repeat themselves to a new agent.

Customer Experience 83

Customer Experience ML Social Media CX 83

VOZIQ

NOVEMBER 14, 2023

It’s crucial, as it sets the stage for the subsequent actions leading to sustained growth. Start by integrating data from various systems, including the CRM system, usage logs, customer satisfaction metrics and interactions. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. In banking, it is crucial to gauge customer satisfaction and loyalty.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Qualtrics is a leading survey tool that businesses use to survey their customers. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JUNE 14, 2022

Unlike the CATI system, you would not have to wait for months to compile all the information and produce reports and insights. Online survey software uses advanced technologies like AI, ML, BI, etc., Daimler boosted it customer satisfaction by 30% while saving 70% of its cost with online surveys. Request a Demo.

ML 52

ML Net Promoter Score Actionable Insights CRM 52