Hodusoft

MAY 29, 2024

Software Advice named HoduCC a FrontRunner for Auto Dialer after evaluating the software’s usability (weighted average of functionality and ease-of-use) and customer satisfaction (weighted average of value for money, likelihood to recommend, and customer support). What Makes HoduCC’s Auto Dialer Special?

Contact Center 52

Contact Center CRM Construction Innovation 52

Zendesk

APRIL 4, 2022

This is the reality for many customer experience (CX) teams. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. Automation improves customer satisfaction and increases trust. At worst, they’re error-prone and vulnerable to security threats.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

Taylor Reach Group

MAY 14, 2019

You emerge from an underground vault in the setting of West Virginia to discover things aren’t as expected. Bethesda’s Fallout 76 is a multiplayer retro-futuristic post-apocalyptic online world in which the player’s character is tasked with restoring civilization with other players.

Gaming 121

Gaming Customer Service Legal Customer Experience 121

Zendesk

MARCH 25, 2021

Working at a call center is far more complex than just talking on the phone and Googling the solution; you must have the right skills and mindset to achieve maximum customer satisfaction. What skills and qualifications do call center representatives need? Some of the other places in the U.S.

Social Media 92

Social Media Contact Center Start-ups Omnichannel 92

Help Scout

JUNE 17, 2021

This individual story from a Starbucks location in Leesburg, Virginia is an excellent example of why they are a third place for so many people. A barista noticed that one of their regulars, who is deaf, was having trouble ordering and navigating the customer journey at Starbucks.

Customer Experience 120

Customer Experience Hospitality Hospitality Start-ups 120

CommBox

JANUARY 26, 2022

Not everyone writes like Virginia Woolf, but this shouldn’t prevent their input from being heard and valued. Seamless customer experience across all channels. . Increased customer satisfaction and retention. Take Stock of Your Team’s Tech Stack. And much more… . CommBox Benefits for SMBs and Enterprises.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Comm100

FEBRUARY 1, 2023

TRU now sees strong Customer Satisfaction (CSAT) scores at 4.28 / 5, and an average 25 second wait time for support. .” – Lachlan Todd, Communications & Systems Coordinator at Thompson Rivers University Implementing Comm100 Live Chat allowed TRU to step into the world of digital communications and connect with more students.

Education 91

Education Omnichannel B2B Customer Service 91