Allen Speaks

JULY 21, 2021

I live in Northwest Florida, aka the 'Panhandle' or Emerald Coast. Hospitality is not accidental. Make sure your artists at your property or venue are well trained in the fine points of service. My 'Winning Guests Through Service" program may be just what the doctor ordered for your DESTINation symptoms! It is an ART.

Hospitality 52

Hospitality Hospitality Customer Service 52

Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. Episode Overview. She has been in the role now for almost 40 months. About Camille. What About Year Two?

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48

Customer Bliss

DECEMBER 6, 2016

Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. Episode Overview. She has been in the role now for almost 40 months. About Camille. What About Year Two?

Hospitality 47

Hospitality Hospitality Customer Experience Start-ups 47

InteractionMetrics

JULY 22, 2019

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. One of my friends has stage 4 breast cancer.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

You would also expect doctors’ offices, clinics, and hospitals to use multiple methods to gather a full range of insights about the quality of the patient experience. The study found a significant correlation between higher patient satisfaction ratings and lower hospital re-admissions. One of my friends has stage 4 breast cancer.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

Execs In The Know

MARCH 4, 2022

Customer journey analytics solutions are used to track and monitor customer behavior across multiple channels, from the first introduction to a brand or company throughout the entire relationship. Which channels or touchpoints do customers visit most often before churning? Best Practices for Customer Journey Analytics.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98