Fonolo
AUGUST 1, 2017
In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. This leads them to rely on unrealistic expectations when making marketing decisions and allocating resources to address marketplace issues.
Fonolo
AUGUST 24, 2017
This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Provide training opportunities to your agents and you will see your customer loyalty increase.
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Fonolo
MARCH 19, 2020
Customer service inquiries are already more than tripling at some firms. Their customers are frustrated and confused, and they can’t get a hold of them. Travel-search tool Omio has seen booking reduce 30-40% in the last two weeks and a big spike in demand for customer service as worried customers look to cancel trips.
Lightico
MARCH 23, 2022
This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. Sales – MGAs sell insurance policies to individuals and businesses.
1 to 1
DECEMBER 11, 2020
Once the pandemic hit, Indiana-based guitar and music retailer Sweetwater adapted quickly to meet changing customer and employee needs, said CEO and founder Chuck Surack. Surack attributes the company’s growth in sales to its “old-school” focus on customer service, coupled with the ability to adapt and embrace emerging technologies.
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