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How Contact Centers Can Respond During a Global Crisis

Fonolo

MARCH 19, 2020

Customer service inquiries are already more than tripling at some firms. Their customers are frustrated and confused, and they can’t get a hold of them. Travel-search tool Omio has seen booking reduce 30-40% in the last two weeks and a big spike in demand for customer service as worried customers look to cancel trips.

Contact Center 91
Contact Center Start-ups Technology Technology 91
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Sales Acceleration is Possible, Even in a Pandemic

1 to 1

DECEMBER 11, 2020

Once the pandemic hit, Indiana-based guitar and music retailer Sweetwater adapted quickly to meet changing customer and employee needs, said CEO and founder Chuck Surack. Surack attributes the company’s growth in sales to its “old-school” focus on customer service, coupled with the ability to adapt and embrace emerging technologies.

Sales 26
Sales Sports Social Media Retail 26
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