Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. . The time for AI in customer service is now.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Babe Ruth had Lou Gehrig—the list goes on.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Babe Ruth had Lou Gehrig—the list goes on.

ML 72

ML Customer Service AI Sports 72

Zendesk

NOVEMBER 28, 2023

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. Here are some popular types of AIaaS and use cases.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

Technology 55

Technology Technology Data Entry ML 55

Ameyo Callversations

AUGUST 24, 2022

Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior. Also Read: Automate Customer Service with Conversational AI.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52