Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. All the noise must be eliminated from text data before any analysis can begin. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. How customers experience your brand is more important than ever before.

Customer Experience 83

Customer Experience ML Social Media CX 83

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. However, her capacity often fluctuates based on the complexity of the tasks.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

VOZIQ

JUNE 7, 2023

Analyze your customer data to understand what matters the most to your customers and why some customers are more satisfied than others. This may include product quality, customer service, price, convenience or brand reputation. Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

Analyze your customer data to understand what matters the most to your customers and why some customers are more satisfied than others. This may include product quality, customer service, price, convenience or brand reputation. Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

Ameyo Callversations

AUGUST 24, 2022

Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior. per interaction ( CNBC ). Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

APRIL 21, 2022

Engaging with a customer service/support agent working remotely is not unexpected. But the new normal customer expectations have adjusted to account for the fact that there may be, for example, a background noise on a call and that a supervisor may need to engage with an agent via Zoom.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

Intercom

MAY 31, 2023

Fine-tuning can save time and resources by using general models instead of training new ones from scratch, and it can also reduce the risk of overfitting, where the model has learned the features of a small-ish training set extremely well, but it’s unable to generalize to other data.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Comm100

DECEMBER 16, 2019

and clearly defines key related terms like decision trees, natural language processing (NLP), machine learning (ML), and sentiment analysis. eBook: Chatbot Success: How to save time, money, & effort in customer interactions. The infographic features playful caricatures of three types of bots: B.O.B.,

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52