Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” Finally, if your chosen communication channel has remained phone and IVR for the last five years, conduct some audience research to see what channels your customers prefer to communicate with. NPS: Net promoter score is powerful stuff.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. Customers don’t want to call you in the first place.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. The current COVID crisis is already impacting customer perceptions of brands. The same goes for the content people see about your brand on social media.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Customer satisfaction (CSat) score. Net promoter score (NPS). How to Set Team Customer Service Goals. Your customers will be happier, too. Start with Some Self-Reflection.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Zendesk

AUGUST 22, 2023

When alignment occurs, your organization will receive far-reaching benefits, like: Customer loyalty: Customers are less likely to leave when your business delivers a great customer experience. Gather quantitative and qualitative data to have a more complete understanding of your customer base.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Aquire

JANUARY 27, 2022

Actively seek feedback across the entire customer journey. According to data from Salesforce, 92 percent of consumers are likely to make another purchase after a great customer service experience. That’s why it’s critical to listen to the Voice of the Customer , asking questions like: How do they perceive your brand?

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83